Refunds & Cancellations

Last updated: [DATE]

Important: you pay the restaurant directly, and the restaurant fulfils your order. So cancellations and refunds are agreed between you and the restaurant. EaseOn helps where it can.

Cancelling an order

Message the restaurant on WhatsApp as soon as possible.
Orders can usually be cancelled before the restaurant starts preparing them. Once preparation has started, the restaurant may not be able to cancel it.
Cancelled orders do not earn points.

Problems with your order

If something is missing, wrong, or not as described, contact the restaurant on WhatsApp straight away and include your order number and, if useful, a photo. Restaurants set their own refund or replacement approach, and many will fix genuine mistakes quickly.

If you can't resolve it

Email us at [CONTACT EMAIL] with your order details. We will try in good faith to help you reach a fair outcome with the restaurant, but we cannot promise a refund, because the sale was made by the restaurant.

Your legal rights

Nothing on this page limits your rights under UAE consumer protection law. If a dispute is not resolved, you may also contact the relevant UAE consumer protection authority.

Food safety and allergies

Report any food safety concern to the restaurant immediately. If you have an allergy, confirm ingredients directly with the restaurant before ordering.